Last Updated: 2026/3/26

At RED CHAMBER ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

 

1. Personal Information We Collect

We may collect the following categories of personal information when you interact with our website or services.

Information You Provide to Us

When you create an account, place an order, or contact us, we may collect:

•  Name

•  Email address

•  Phone number

•  Billing and shipping address

•  Payment information

•  Order history

•  Customer service communications

This information is necessary for processing orders, delivering products, and providing customer support.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

•  IP address

•  Device type and identifiers

•  Browser type

•  Operating system

•  Pages viewed

•  Time spent on pages

•  Referral URLs

•  Approximate location

This information helps us improve website performance and enhance user experience.

Information from Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about how users interact with our website.

Cookies help us:

•  Remember your preferences

•  Improve site functionality

•  Analyze traffic and user behavior

•  Personalize content and advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

 

2. How We Use Your Personal Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

To process payments, ship orders, and provide order updates.

Customer Support

To respond to inquiries, requests, and customer service needs.

Website Improvement

To analyze site performance and improve our website, products, and services.

Marketing and Promotions

With your consent, we may send promotional emails about:

•  New product launches

•  Exclusive offers

•  Beauty tips and brand updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

Fraud Prevention and Security

We use personal information to detect fraud, prevent unauthorized transactions, and maintain the security of our services.

 

3. Sharing of Personal Information

We do not sell your personal information.

However, we may share your information with trusted third-party service providers that help us operate our business, including:

•  Payment processors

•  Shipping and logistics partners

•  Website hosting providers

•  Marketing and advertising platforms

•  Analytics providers

These partners are only permitted to use your information to provide services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

 

4. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including China where our operations are based. These countries may have different data protection laws than your own.

Where required by applicable law (including GDPR for EEA residents), we ensure that such transfers are subject to appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms.

For questions about how your data is protected during international transfers, please contact us at customerservice@redchamber.co.

 

5. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide customer support, meet legal and regulatory requirements, and resolve disputes. Specifically:

• Order and transaction records: up to 5 years from the date of purchase, to comply with tax and accounting obligations.

• Customer account information: for as long as your account remains active, or up to 3 years after your last interaction with us.

• Marketing preferences and email records: until you unsubscribe or request deletion.

You may request deletion of your personal data at any time by contacting customerservice@redchamber.co.

 

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Restrict or object to certain processing activities

• Receive your data in a portable format

To exercise any of these rights, please contact us directly:

 customerservice@redchamber.co

Please use the subject line: "Privacy Rights Request – [Your Name]"
We will respond within 30 days of receiving your request.

 

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites.

We encourage you to review the privacy policies of any third-party services you use.

 

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

However, no internet transmission or storage system can be guaranteed to be completely secure.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

Any updates will be posted on this page with the revised date.

 

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: customerservice@redchamber.co