Shipping policy
We want your RED CHAMBER experience to be smooth from checkout to delivery. All prices include taxes — no hidden fees.
Processing Time
We process orders quickly to get your beauty essentials to you:
• Standard products: 3 business days
• Customized products: 3–5 business days
Orders are processed on business days. Orders placed on weekends or holidays will be processed within 48 hours on the next business day.
Please double-check your shipping address — we cannot make changes once your order ships.
Delivery Areas & Estimated Shipping Times
We deliver worldwide! Delivery times are estimated and may vary due to customs, holidays, or other delays.
| Country / Region | Estimated Delivery (Business Days) |
|---|---|
| United States (all states) | 10–15 |
| United Kingdom | 12–15 |
| France, Germany | 8–12 |
| Italy, Spain, Netherlands | 10–15 |
| Australia, Canada, Switzerland, Austria, Finland, Greece | 15–20 |
| Japan | 5–8 |
| South Korea | 6–7 |
| New Zealand | 12–20 |
| Ireland, Denmark | 8–15 |
| Belgium, Sweden, Norway, Poland, Hungary, Estonia, Latvia, Lithuania, Portugal, Bulgaria | 12–20 |
| Mexico | 15–20 |
| Israel | 10–15 |
| UAE, Saudi Arabia | 13–20 |
| Hong Kong SAR, Singapore | 10–20 |
⚠️ Note: These are estimated delivery times. Customs, holidays, and unexpected delays may affect shipping.
Shipping Options
| Order Total | Shipping Method | Cost | Estimated Delivery |
|---|---|---|---|
| $0 – $38.99 | Economy Shipping | $9.90 | 15–20 business days |
| $39 – $68.99 | Economy Shipping | $4.99 | 15–20 business days |
| $69+ | Economy Shipping | Free | 15–20 business days |
Order Tracking & Support
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
• Tracking Platform: 17Track
• Customer Support: customerservice@redchamber.co
We’re always here to help with questions, returns, or exchanges — your satisfaction is our priority.
Taxes and Duties
International orders may be subject to import duties, taxes, and customs fees levied by the destination country's customs authority upon arrival. These charges are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be. If you refuse a shipment or fail to pay customs duties, you will be responsible for any original shipping charges, return shipping fees, and any handling or tariff costs incurred.
Taxes on Returns and Exchanges
For returns or exchanges, any taxes, duties, or import fees arising from the return or exchange shipment will be borne by the customer.
Policy Disclosure and Revision
This policy will be adjusted from time to time in accordance with laws, regulations, and regulatory requirements. Any revisions will be announced on the website 7 days in advance and shall take effect automatically 7 days after the date of announcement.
From the effective date, your continued use of our services or placement of orders shall be deemed as your acceptance of the revised policy. If you do not agree to the changes, please refrain from placing orders or contact our customer service for assistance before the effective date.