Terms of service
This website is operated by RED CHAMBER. By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service ("Terms"), including any additional terms, policies, and notices referenced herein. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
If you do not agree to all the Terms, you may not access the website or use any services.
These Terms incorporate by reference our Return and Refund Policy and Privacy Policy available on our website. In the event of any conflict between these documents, these Terms of Service shall prevail. Your continued use of the website following any posted changes constitutes acceptance of those changes.
By using this site, you represent that you are at least the age of majority in your jurisdiction.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the Service.
You must not transmit any viruses, malicious code, or destructive software.
A breach of any of the Terms may result in immediate termination of your access to our Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred across networks and adapted to technical requirements.
All payment information is encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.
Headings used in this agreement are for convenience only and do not affect the Terms.
We make every effort to display product descriptions, images, and colors as accurately as possible.
However, we cannot guarantee that your device’s display of any color will be completely accurate.
All products are subject to availability, and we reserve the right to:
• limit quantities purchased
• discontinue products at any time
• modify product information without notice
Certain products may be available exclusively online.
4. PRICING AND SERVICE MODIFICATIONS
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the website) at any time without notice.
5. ORDERS AND BILLING INFORMATION
We reserve the right to refuse or cancel any order at our discretion.
We may limit or cancel quantities purchased per person, per household, or per order.
These restrictions may apply to orders placed using:
• the same customer account
• the same credit card
• the same billing or shipping address
You agree to provide current, complete, and accurate purchase information for all orders made at our store.
If we change or cancel an order, we may attempt to notify you using the contact information provided during checkout.
Returns, exchanges, and refunds are governed by our Return Policy, which is available on our website.
Please review our Return Policy before making a purchase.
Our website may contain links to third-party websites or services.
We do not control or assume responsibility for the content, policies, or practices of any third-party services.
Your use of third-party services is at your own risk.
If you send feedback, suggestions, ideas, or other materials to us, you agree that we may use, edit, publish, distribute, and translate such content without restriction or compensation.
You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or harmful material.
You are solely responsible for any comments you submit.
Your submission of personal information through the website is governed by our Privacy Policy.
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions, including product descriptions, pricing, shipping charges, promotions, or availability.
We reserve the right to correct errors and update information or cancel orders if any information is inaccurate at any time without prior notice.
You are prohibited from using the site or its content:
• for any unlawful purpose
• to violate intellectual property rights
• to harass, abuse, insult, or harm others
• to submit false or misleading information
• to upload malicious code or viruses
• to collect personal data of others without consent
• to interfere with the security of the website
Violation of these rules may result in termination of your access to the Service.
Our cosmetic and beauty products are intended for personal use only.
Results may vary depending on individual skin type, skin condition, and product usage.
Before using any cosmetic product, we recommend performing a patch test on a small area of skin to check for sensitivity or allergic reactions.
If irritation occurs, discontinue use immediately and consult a healthcare professional if necessary.
RED CHAMBER is not responsible for any adverse reactions resulting from misuse of products or failure to follow product instructions.
Statements regarding our products have not been evaluated by medical authorities and are not intended to diagnose, treat, cure, or prevent any disease.
Delivery times displayed on our website are estimated only and not guaranteed.
Shipping times may vary due to factors beyond our control, including:
• customs clearance
• shipping carrier delays
• weather conditions
• public holidays
• high logistics demand
Once an order has been shipped, the responsibility for delivery lies with the shipping carrier.
RED CHAMBER is not responsible for delays caused by logistics providers, customs inspections, or incorrect shipping information provided by customers.
Customers are responsible for ensuring that shipping addresses are accurate and complete at the time of purchase.
All services and products provided through this website are offered “as is” and “as available”, without any warranties of any kind.
We do not guarantee that the Service will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, RED CHAMBER shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website, services, or products.
You agree to indemnify and hold harmless RED CHAMBER and its affiliates, employees, and partners from any claims, damages, or legal expenses arising from your violation of these Terms.
These Terms remain effective unless terminated by either you or us.
We may terminate or suspend your access to our Services immediately if you violate any provision of these Terms.
These Terms of Service shall be governed by and interpreted in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.
Any disputes arising from or relating to these Terms or the use of our services that cannot be resolved through good-faith negotiation shall be submitted to binding arbitration under the rules of the China International Economic and Trade Arbitration Commission (CIETAC), or another mutually agreed arbitration body.
Nothing in this clause shall prevent either party from seeking urgent injunctive relief from a court of competent jurisdiction.
We reserve the right to update or modify these Terms at any time.
The most current version will always be available on this page.
Your continued use of the website constitutes acceptance of any changes.
We are committed to resolving any concerns you may have. If you are dissatisfied with our products or services, please follow these steps before pursuing other remedies:
1. Contact our support team first.
Email customerservice@redchamber.co with your order number and a description of the issue. We aim to respond within 2 business days.
2. Escalation.
If your issue is not resolved within 14 days of first contact, please reference your original email thread and request a senior review. We will escalate internally and respond within an additional 5 business days.
3. Payment dispute.
If you paid via PayPal, Stripe, or credit card, you retain the right to file a dispute through those payment providers in accordance with their buyer protection policies.
We will always act in good faith to reach a fair resolution.